Refund Policy

Refund & Returns Policy for Electrical Items

At Sonic Dental, we want you to be completely satisfied with your purchase. Below is a breakdown of our return process for electrical items, such as Sonic Pro, Sonic Stream, Sonic Go, and other related electrical products.

Unopened Items (Cellophane-Sealed)

If your package is still unopened and cellophane-sealed, you have  100 days  from the date of delivery to return it. Returns for unopened items are  free of charge .

Opened & Used Items

If the product has been opened and used, you can still return it within  30 days  from the delivery date. Please note that a  restocking and reconditioning fee  will apply. The exact amount will be calculated when you initiate the return.

Return Process

Return Submission

To start a return, please complete the  Easy Returns Form  on our website.

Return Inspection

Once we receive your returned item, we’ll inspect it and send you a follow-up email confirming the return and refund approval.

Refund Processing

Defective Items & 12-Month Warranty on Electrical Products

At Sonic Dental, every product is thoroughly tested before shipment. However, defects can occasionally occur. If you find your product to be defective, please follow these steps:

Document the Issue

You may be asked to provide a video or images showing the defect.

Warranty

Our electrical products come with a  12-month warranty  from the date of delivery.

Free Replacement or Refund

Sonic Dental Cleaning Tablets Returns

We accept returns of  unopened  boxes of Sonic Dental Cleaning Tablets within  30 days  of delivery. The product must still be in its original packaging, including the cellophane seal.

Incorrect Shipping Information

Shipping Delays

Occasionally, shipping delays may occur. If your order hasn’t arrived within a reasonable time, please contact us, and we’ll work to locate your parcel. For us to file a claim with the courier, we need  15 clear days  without a scan update. After this period, we can either resend the item or issue a refund.

Replacement Orders

If you have accepted a replacement order for a delivery issue, defective item, or any other reason, no further refunds or replacements will be offered unless at our discretion.

Damaged or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions & Non-Returnable Items

Unfortunately, we cannot accept returns on s ale items  or  gift cards . If you have any questions about your specific item, please contact us.

Exchanges

To exchange an item, return the original product for a refund, and once the return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your purchase within  14 days  without needing to provide a reason. The item must be unused, unworn, in its original packaging, and with the receipt or proof of purchase.

Refunds